1. Acceptance of Terms
By accessing or using the memento.uno website and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and MB Eskama ("we", "us", "our"), a company registered in the Republic of Lithuania, European Union.
By creating an account, purchasing a subscription, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms in their entirety. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
2. Description of Service
Memento.uno is a digital memorial platform that enables users to create, manage, and share lasting tributes to loved ones who have passed away. The Service allows you to build personalised memorial pages that may include biographical information, photographs, written tributes, dates, and other meaningful content.
In addition to digital memorials, we offer physical QR code plates that can be placed at gravesites, memorial gardens, or other meaningful locations. When scanned with a smartphone, these plates direct visitors to the associated digital memorial, creating a bridge between the physical and digital worlds of remembrance.
The Service is provided primarily through our website at memento.uno and is designed to be accessible on modern web browsers across desktop and mobile devices.
3. Account Registration
To use certain features of the Service, you must create an account. When registering, you agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must be at least sixteen (16) years of age to create an account and use the Service. By registering, you represent and warrant that you meet this age requirement. If we learn that an account has been created by a person under the age of 16, we will terminate that account promptly.
You agree to notify us immediately at pagalba@memento.uno if you become aware of any unauthorised use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.
4. Subscription Plans
The Service is available under the following subscription plans:
Free Plan. Allows you to create a single memorial with basic features at no cost. The Free Plan is subject to certain limitations on storage, content, and features as described on our Pricing page.
Memory Plan — 9.99 € per year. Provides access to enhanced memorial features, including additional storage, multiple photographs, extended biography fields, and the ability to share your memorial with others through a personalised link.
Premium Plan — 24.99 € per year. Includes all features of the Memory Plan, plus premium capabilities such as multiple memorials, video content support, family tree features, advanced customisation options, and priority customer support.
Lifetime Plan — 99 € one-time payment. Includes all features of the Premium Plan and one physical QR code plate, for a single payment with no annual fee and no renewal. A memorial on the Lifetime Plan remains hosted for as long as we operate the Service.
The Memory and Premium Plans are billed annually from the date of initial purchase, and automatically renew at the end of each billing cycle unless you cancel before the renewal date. The Lifetime Plan is charged once, at the time of purchase, and does not renew. Prices are displayed in euros and include applicable taxes where required by law. We reserve the right to adjust pricing with at least thirty (30) days' advance notice to existing subscribers.
5. User Content
You retain full ownership of all content you upload, create, or submit through the Service ("User Content"). By submitting User Content, you grant memento.uno a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce, and distribute your User Content solely for the purpose of providing and operating the Service. This licence continues for as long as your User Content remains on the platform and terminates when you delete the content or close your account.
You are solely responsible for the accuracy, legality, and appropriateness of all User Content you submit. You represent and warrant that you have all necessary rights, permissions, and consents to submit your User Content, including the right to use any photographs or personal information of others that may be included.
The following types of content are strictly prohibited on the platform: content that promotes hatred, violence, or discrimination against any person or group; content that is illegal under the laws of the European Union or the Republic of Lithuania; content that is deliberately misleading or fraudulent; content that infringes upon the intellectual property rights of others; sexually explicit or pornographic material; and any content that exploits or endangers minors.
We reserve the right to remove any User Content that violates these Terms or that we reasonably determine to be harmful, offensive, or inappropriate, with or without prior notice.
6. Memorial Content Guidelines
Memorials created on memento.uno are intended to honour and celebrate the memory of those who have passed away. We ask that all memorial content be created and maintained with dignity, respect, and compassion.
Memorial content should be factually accurate to the best of your knowledge. While we understand that memories are personal and subjective, we expect that biographical details such as names, dates, and relationships are presented honestly. You should not create a memorial for a person who is still living without their explicit consent.
Content that is defamatory, abusive, or disrespectful towards any person — whether living or deceased — is not permitted. Memorials should not be used as a platform for personal grievances, political statements, or commercial promotion. We reserve the right to review and, if necessary, remove memorial content that does not align with these guidelines.
7. QR Codes and Physical Plates
As part of certain subscription plans or as an additional purchase, we offer physical QR code plates that link to digital memorials on our platform. These plates are manufactured and shipped to you upon order. Delivery times and shipping costs vary depending on your location and are communicated at the time of purchase.
While we take care to produce durable, weather-resistant plates suitable for outdoor use, we do not provide any warranty regarding the long-term condition of plates exposed to extreme environmental conditions. The placement of QR code plates at cemeteries, memorial gardens, or other locations is entirely your responsibility. We strongly recommend that you verify local regulations and obtain any necessary permissions from the relevant cemetery administration or property owner before placing a plate.
Memento.uno is not responsible for any damage to, theft of, or interference with physical plates after delivery. We are likewise not liable for any disputes that may arise between you and any third party regarding the placement of plates on their property.
8. Cancellation and Refunds
You may cancel your subscription at any time through your account settings or by contacting us at pagalba@memento.uno. Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent billing periods.
We do not offer pro-rata refunds for the unused portion of a subscription period. If you cancel partway through a billing cycle, you will continue to have access to your paid features until the end of that cycle.
Following the end of your subscription, your account and memorial content will be retained for a grace period of thirty (30) days. During this time, you may reactivate your subscription and regain full access. After the grace period, your memorial content may be archived and will no longer be publicly accessible. You may request permanent deletion of your data at any time during or after this period.
The Lifetime Plan is a one-time purchase rather than a recurring subscription: it has no billing period to cancel and no renewal to stop, and the grace period described above does not apply to it. Nothing in these Terms affects your statutory right of withdrawal under applicable EU consumer protection law.
For purchases of physical QR code plates, refunds are available within fourteen (14) days of delivery if the plate is unused and in its original condition, in accordance with EU consumer protection regulations. Custom or personalised plates may not be eligible for refund unless they are defective.
9. Data and Privacy
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
10. Intellectual Property
The Service, including its design, code, graphics, logos, user interface, and all other elements (excluding User Content), is the property of MB Eskama and is protected by copyright, trademark, and other intellectual property laws of the European Union and international treaties.
You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or any part thereof without our prior written consent. The memento.uno name, logo, and all related trademarks are the exclusive property of MB Eskama.
11. Limitation of Liability
To the maximum extent permitted by applicable law, memento.uno and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or loss of goodwill, arising from or in connection with your use of the Service.
Our total aggregate liability to you for all claims arising from or in connection with the Service shall not exceed the total amount you have paid to us in subscription fees during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded. These Terms do not affect your statutory rights as a consumer under European Union or Lithuanian law. Where mandatory consumer protection regulations apply, the provisions of those regulations shall prevail over any conflicting provision in these Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
If you are a consumer residing in the European Union, you shall also benefit from any mandatory provisions of the consumer protection law in your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions.
13. Dispute Resolution
In the event of any dispute, claim, or controversy arising from or relating to these Terms or the Service, we encourage you to contact us first at pagalba@memento.uno so that we may attempt to resolve the matter informally. We are committed to working with you in good faith to find a satisfactory resolution.
If we are unable to resolve a dispute informally within thirty (30) days, the matter shall be submitted to the competent courts of the Republic of Lithuania. If you are a consumer residing in the EU, you may also bring proceedings in the courts of your country of residence.
As an EU consumer, you also have the right to submit a complaint through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
14. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email at least thirty (30) days before the updated Terms take effect. We will also display a prominent notice on our website informing you of the changes.
Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel your subscription in accordance with Section 8.
15. Contact
If you have any questions or concerns about these Terms of Service, please contact us:
MB Eskama
Registration code: 305118137
Gedimino pr. 64A-8, LT-01111 Vilnius, Lithuania
European Union
Phone: +370 622 07555
Email: info@memento.uno